As a Sales Executive you are responsible to develop and foster business through pro-active direct sales, marketing, telemarketing, direct mail, appointment calls and tours of the hotel. Also develops strategic action plans for hotels to drive measurable, incremental sales revenue.
Making A Difference
Sales Executive
Position Title
Hotel Manager
Reports To
Hotel Manager
Duties & Responsibilities
- Responsible for Corporate and Travel Agent Room Sales for the hotel.
- Clear understanding of the hotels business strategies then set goals and to
determine action plans to meet those goals. - Update action plans and financial objectives quarterly.
- Identify new markets and business opportunities and increase sales.
- Represent Hotels in various events and exhibition.
- Implements all sales action plans related to our market areas as outlined in the marketing plan.
- Conducts daily sales calls and arrange site inspection trips to hotels by corporate clients.
- Able to provide quick and timely responses, immediate communication to the properties, develop professional long term business relationships.
- Provide the highest quality of service to the customer at all times.
- Participates in sales calls with members of sales team to acquire new business and/or close on business.
- Executes and supports the operational aspects of business booked (e.g. CVGR, generating proposal, Corporate Rate Application letter, writing contract, customer correspondence).
- Able to supports hotels service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
- Work closely with Revenue Manager to ensure proposed rate negotiations meet the financial needs of the hotels.
- Develop strong relationships with on property front office team to ensure working in unity and always striving to achieve the same goals.
- Attending all department and hotel meetings as necessary.
- Targeting key accounts potential for the company.
- Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, trade shows, etc.
- Develops relationships within community to strengthen and expand customer base for sales opportunities.
- Manages and develops relationships with key internal and external stakeholders.
- Acquiring and developing new business accounts and preparing sales proposals for clients.
- Closely following up on all business leads within a 24-hour response time line to clients.
Prerequisites
- Proven success in a similar role and environment.
- Empathy towards your customers and colleagues.
- Pride and attention to detail.
- Polished personal presentation with Warm, confident and hospitable personality.
Education
Diploma/Advanced Diploma (Preferred)
Experience
Hotel Sales Executive: 2 years (Required)